Policies

Shipping Information

In the picture above you will find the estimated shipping times for packages shipped by UPS Ground. NOTE: These are the only the transit times. We have a 48 business hour minimum order processing time that you need to add on to calculate the approximate day it will arrive. Also, Saturday and Sunday are not considered shipping days for UPS.  

Out Of Stock

From time to time our items may be out of stock.  You will be notified by email if an item you have ordered is out of stock.  
If an item that you would like is out of order, you can either receive a full refund or you can choose to wait for the item to become back in stock.  We are very prompt in notifying you if an item is out of stock, if you would like notification when the item is back in stock, that is also available, just let us know when you are notified of OOS. 

Please be patient, but remember we are here to serve you and want to bring you the best in our products and we do our best to bring you the best.  Thank you for your visit, be sure to come back again. 





ECONOMY SHIPPING IS ALWAYS FREE AT FLEECEANDBLANKET.COM 
Expedited shipping is also available.

Returns


    When returning, we recommend the buyer insures and gets tracking/delivery confirmation on the returned item. We are not responsible for lost or misdirected items returned to us.

DEFECTIVE ITEMS:

If your order, or part of your order arrives defective and there is no visual damage to the box you must notify us within 3 days of receiving it. We will try and troubleshoot the problem and if it is determined that the item needs to be returned we will replace it at no extra cost. Items that come with dead batteries are NOT considered defective. If the buyer would like a refund on a defective item, the item must be returned at his or her expense and there is a 10% administrative fee. Original shipping charges from the actual order are also non refundable. ALL DEFECTIVE ITEMS MUST BE RECEIVED BACK AT OUR WAREHOUSE WITHIN 10 DAYS OF RECEIVING THE GOODS TO QUALIFY FOR AN EXCHANGE OR REFUND.

DAMAGED MERCHANDISE:

If your order, or part of your order arrives damaged by the carrier we will assist you in filing a claim on your behalf. You must report damaged merchandise to us with 3 business days in order to be eligible. We will then replace the the damaged goods. Should the buyer ask for a refund, the same defective merchandise refund policy applies.

WORKING MERCHANDISE:

We offer an unconditional money back guarantee or exchange on all merchandise for 5 days, however, there is a 20% restocking fee. Merchandise must be returned in the same condition, in the SAME PACKAGING, and contain all the parts/directions (if applicable) that the item(s) were shipped with. The buyer MUST contact us and return the item(s) within 10 days of receiving the goods to qualify. Original shipping from the order, and return shipping are nonrefundable.